Topic 2 Verbal communication approaches
- Verbal communication rely on healthcare providers ability to give clear history, ask/answer questions and how the patients understand instructions, and understand terms.
- A shame free environment helps to improve the communication between the patient and the health professional.
- It is recommended for health professionals not have more than 2-3 consepts up for discussion.
- Consepts up for discussion could be grossery shopping, reducing sugar intake, how to be more active, limiting sitting time, how to eat more vegetables, the plate model, general well-being and home/kindergarden/school environment.
Recommendations for communication:
- Listen carefully (listen more-speak less).
- Establish eye-contact.
- Use plain, non-medical language.
- Use the patients words.
- Slow down.
- Limit and repeat content.
- Encourage questions.
- Be specific and concrete.
- Address the patient’s concerns.
- Speak in pictures, show graphics.
- Demonstrate how it is done.
Source: Pexels
